Refund policy
Chirps Return Policy
Built for the group. Backed by fairness.
We want you to love what you’re wearing. If something isn’t right, we’ll make it right — the Chirps way.
🕒 Return Window
Items may be returned or exchanged within 30 days of delivery.
After 30 days, items are no longer eligible for return.
📦 Item Condition
To be eligible for return or exchange:
- Items must be unworn and unwashed
- Tags must still be attached
- No signs of wear, damage, or alteration
We reserve the right to deny returns that do not meet these conditions.
🔄 Exchanges (We Cover Shipping)
Need a different size? No problem.
- Exchanges are free within the U.S.
- Chirps covers return shipping on exchanges
- Once we receive your item, we’ll ship your new size out promptly
We highly recommend exchanges for sizing issues to avoid additional shipping costs.
💳 Refunds (Customer Covers Return Shipping)
If you prefer a refund:
- Customer is responsible for return shipping costs
- Refunds are issued to your original payment method once the item is received and inspected
- Original shipping charges (if applicable) are non-refundable
Please allow 5–7 business days after receipt for your refund to process.
📸 Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product:
- Submit a claim within 7 days of delivery
- Upload a photo of the issue
- Chirps will cover all return shipping costs
We’ll either send a replacement or issue a full refund — your choice.
🚫 Non-Returnable Items
- Final sale items
- Gift cards
- Worn, washed, or altered merchandise
How to Start a Return
Begin your return or exchange through our online return portal.
You’ll receive instructions and next steps immediately.
Start a Return
Questions?
Email us at suport@chirpsgolfco.com and we’ll help you out.
We’re building this brand the right way — quality over excess — and we appreciate you chirping responsibly.